Customer Service Representative for a Fresh, Creative Company

Edinburgh, Scotland, United Kingdom Full-time

E-Commerce Customer Service and Office Administrator

We are a small creative team who manage 2 exciting online retail brands, from our office/warehouse in Leith. We’re not your average business and we don’t want to be. We’re young, dynamic, creative and fun.

We’re looking for someone to join our team as an E-Commerce Customer Service Representative and Office Administrator. We are a positive and unique business, who go the extra mile to help our customers. This means we rarely get complaints. This role is all about helping and exciting our customers, so they and you go away happy every day and want to come back in the future!

Responsibilities will include

  • Replying to customer email and phone enquiries
  • Helping to manage customer orders and returns
  • Managing our wholesale customer orders and enquires
  • Helping to find and decide on suitable wholesale customers
  • Working with the buying and merchandising teams to communicate customer queries and feedback
  • Working with all departments to improve customer experience
  • Helping with administrative work across our websites
  • General office administrative tasks
  • Providing office management support

The successful candidate will be able to demonstrate

  • A strong desire to make our customers happy
  • Highly competent IT skills 
  • A motivated and positive personality
  • Friendly and helpful email and telephone manner
  • Good attention to detail
  • Good team work and willingness to help others
  • Good ability to organise and prioritise 

The successful candidate will be positive, motivated, enthusiastic and able to use their initiative. This is an exciting opportunity for someone who is a real people person and loves being part of small, creative hardworking team.

If you think you’ve got the required skills and want to be part of our journey, then please send over a cover letter and a copy of your CV.


We want to be more than just a place to work. We offer a profit share, great maternity/paternity package, flexible holidays, social Fridays with our in office game and chill out area, as well as other events throughout the year.


Location: Leith, Edinburgh
Hours: Mon-Fri, 9-5:30
Salary: £16-£19k